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Privacy Policy

Privacy Policy

RETURNS AND REFUNDS POLICY

Purchases made from online store of www.jinnas.in cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.

Replacement Orders and Refunds will be processed only if the query is raised within 10 days of placing the orders. Any queries or concerns beyond 30 days from order confirmation date will not be entertained.

 

SHIPPING & DELIVERY POLICY

Order Delivery usually takes 1–15 business days for domestic orders from the date of order placement. For seasonal products the delivery period will vary and will be conveyed at the time of booking. The estimated shipping and delivery timelines will be displayed on the order details page once the order is confirmed.

Please note that these timelines are indicative. Delays may occur due to factors beyond our control such as courier delays, customs clearance, or unforeseen logistical issues. In such cases, we will notify you via email or SMS with an update on the revised delivery schedule.

 

CANCELLATION POLICY

Any cancellations can be processed within 24 hours of placing the orders, by writing to us at rajaram@jinnas.in. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days.

 

MERCHANDISE STORE – RETURN & EXCHANGE POLICY

Nurture Rootfoods Private Limited`s (NRF`s) Merchandise Returns and Exchange policy gives you an option to return or exchange any merchandise items purchased from online store of www.jinnas.in for any reason within the specified return/exchange period i.e. 3 (three) days from the date of delivery of the product.

Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached and intact with the product to avoid any hassles in the event of a return/exchange.

If due to any reason you wish to return the Product, we offer a free pick-up service. You will just have to drop us a mail at rajaram@jinnas.in or a message on WhatsApp. Our delivery agent will pick-up the product from the address of delivery.

  1. Eligibility for Returns and Exchanges:
  1. We accept returns and exchanges within 3 days from the date of delivery.
  2. To be eligible, merchandise must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
  3. Certain items, such as personalized or custom-made products and clearance items, may not be eligible for returns or exchanges. Please check the product description for specific details.
  1. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Love team at rajaram@jinnas.in to request a Return or Exchange. Please provide your order number and a detailed reason for the return or exchange request along with the picture of the product in case of any defective or damaged or incorrect product is delivered.
  2. Once you receive a confirmation from us, securely package the merchandise, including all original packaging and documentation.
  3. The package would be collected from the address of delivery in case of return. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. During pick-up, our delivery agent may do a quality check on the return.
  1. Inspection and Approval:
  1. Upon receiving the returned merchandise, our quality control team will inspect it to ensure it meets the eligibility criteria. Refund in case of returns may be subject to approval based on the condition of the merchandise.
  2. If the merchandise meets our criteria, we will process your return request within 48 hours of the collection of the product.
  3. If the merchandise does not meet our criteria, it will be shipped back to you.
  4. You will receive a confirmation email once your return has been processed or rejected.
  1. Refunds and Exchanges:
  1. Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your Bank
  2. In case of exchanges, new item will be delivered to you and simultaneously the original item will be picked-up.
  1. Return and Exchange Fees:

Please note that there is no Return or Exchange fees levied by us. Do not pay any such fees to the delivery executive.

  1. Contact Information:

For any questions or concerns related to our Return and Exchange Policy, please contact our Customer Love team:

Email: rajaram@jinnas.in

Phone: +917588231672

EXCEPTIONS AND RULES:

  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
  2. We offer you an option to exchange items purchased by you from online store of www.thewholetruthfoods.com for same or different sizes of same style only and not for any other item of the same or different value from TWT. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
  3. Exchanges are only allowed for pincodes which are serviceable for an exchange.
  4. NRF shall reject the exchange request in case at the time of collecting the products the delivery partner confirms that the product looks used or damaged, when the exchange request was raised because of size issues.
  5. NRF shall reserve the right to restrict exchange of the items purchased on NRF if customer in any way breaches or misuse this policy, as determined in NFR`s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  6. NRF will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, NRF would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

NRF reserves the right to amend this policy at any time. Please check our website for the most up-to-date information.

By making a purchase from www.jinnas.in, you acknowledge and agree to abide by this Return and Exchange Policy.

Thank you for shopping with us! We appreciate your business and are here to assist you with any inquiries or concerns.

Shipping Policy

  • We offer free shipping for orders above INR 499. For orders under or equal to INR 499, there is a shipping charge of INR at actuals
  • Same-day dispatch for pre-paid orders placed before 2 PM.
  • COD available on orders between INR 499 and INR 1,999. The COD service will incur a charge of INR 99 payable at checkout.
  • Products supplied by us are available for shipping across India. We use a third-party logistics provider for deliveries.
  • The delivery time is 2 to 15 business days from date of order.
  • We shall do our best to ensure we meet the delivery date as stated in your shipping confirmation mail in conjunction with our logistics partner.
  • Products will be shipped to the shipping address specified in the order and you shall make all arrangements necessary to take receipt of the products.
  • Our logistics partner will make all reasonable efforts to deliver the products to you. However, if the delivery fails across multiple efforts, your purchase will be deemed as `cancelled` and a fresh order will be issued pending confirmation with you.
  • Your placement of an order authorises us to accept the signature of another person present at your address and deliver the products to them on your behalf or leave the products in a safe place/with a neighbour.

 

COOKIE POLICY

In this Cookie Policy, we will provide you with detailed information on how www.moonshinehoneyproject.com (hereinafter - the "we" or "our"), shall undertake to ensure the security of personal information and the protection of the rights of the visitors and users of the websites (hereinafter - the "Visitors", "You") while you use our websites including but not limited to http://www.moonshinehoneyproject.com (hereinafter - the "Site") and the content on it.

  1. What is a cookie?

A cookie is a small file placed onto your device that enables our Site features and functionality. For example, cookies can enable us to identify your device and secure your access to the Site. Cookies also allow the Site to remember information about your browsing on the Site for a while and to recognize you the next time you visit the Site. All this allows us to give you the opportunity to use the Site comfortably and to make the Site even more user-friendly.

  1. Why do we use cookies?

We use cookies for the following main purposes:

  • To ensure efficient and safe functioning of the Site. We use cookies to enable and support our security features, and to help us detect malicious activity on our Site.
  • To understand, improve, and research products, features, and services, including when you access our Site from other websites or devices such as your computer or your mobile device.
  • To recognize the returning visitors of the Site. Cookies help us show you the right information and personalize your experience. Cookies also help avoid re-registration or re-filling of the information by you each time you visit the Site.
  • To analyze your habits so that the functioning of the Site would be convenient, and efficient and would conform to your needs and expectations.
  • To measure the flows of the information and data being sent to our Site. We use the cookies for accumulation of statistical data about the number of users of the Site and their use of the Site.
  • For targeting and advertising. By using the cookies we may collect information so that only relevant content is displayed for the browser by creating different target groups. We may use cookies to show you relevant advertising both on and off our Site.
  1. What cookies do we use?

Each time you visit our Site, the long-term (persistent) cookies may be created, which stay in your browser after you sign-up and will be read by us when you return to our Site and not deleted after you finish browsing our Site, and the short-term (session) cookies, which expire or are deleted after you finish browsing our Site (i.e. they usually last during the current visit to our Site or browsing session).

Cookies used by the Company:

  • Strictly required or necessary cookies. These cookies are required for the operation of our Site. They include, for example, cookies that enable the storage of information filled in by you during the browsing session, and enable you to log into secure areas of our Site. Without these cookies operation of the Site would be impossible or its functioning may be severely affected.
  • Preferences cookies. These improve the functional performance of our Site and make it easier for you to use. These cookies remember the settings selected by the Visitors (for example, the settings of language or currency). With the use of these cookies, the Visitors may avoid the changes of settings during each visit of the Site. These cookies also remember changes made by you on the Site (for example, in case you leave a comment on the Site). These cookies do not track your behaviour on other websites.
  • Analytics and Statistics. These cookies show us if the Visitor has visited our Site before. The analytic cookies allow us to recognize and count the number of users of our website and see how such users navigate through our Site. We also use cookies to understand, improve, and research products, features, and services. For instance, analytical cookies may show us, which websites are visited more frequently, help us to record dysfunctionalities of the Site, etc.
  • Marketing and Retargeting. These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies you will not experience targeted ads for your interests.

Third-party cookies:

  • We use Google Analytics, a web analysis service provided by Google, Inc (hereinafter referred to as "Google"). The information collected by Google Analytics is transmitted to and stored with Google. Google may transmit the information collected by Google Analytics to third parties as required by the law or when those third parties process the information in the name of Google. We recommend consulting the Google Privacy and Cookies Policy on a separate and regular basis.
  1. How to refuse or block cookies?

Many web browsers are set so that they would automatically accept all cookies.

You may refuse and make a preference for which cookies you allow by choosing it in our Cookie Consent Banner. Also all the cookies will be set if you accept all by clicking "Accept All" on our Cookie Consent Banner.

The Visitors may, at their discretion, manage, block or delete cookies, if the settings of their browser or device enable them to do so. Nevertheless, if you refuse or block the cookies or other similar technologies, some functions of the Site may be inaccessible to you or they may operate not properly.

We draw your attention that necessary cookies are critical for the functioning of our Site, and in case of your objections, some features of the Site may not work or may not work properly.

You may require that we delete all the data about you, as collected and processed with the help of the cookies, by contacting to the email address info@moonshinehoneyproject.com.

You can opt out of Google Analytics without affecting how you visit our Site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.

  1. Do we update the Cookie Policy?

This Cookie Policy may be updated by us from time to time. We will inform you about the updates, by providing the new version of the Cookie Policy. For this reason, we recommend you periodically visit our Site, where you will always find the latest version of this Cookie Policy. This Policy was created with the help of the TermsHub.io and the Cookie Policy Generator.

This Cookie Policy shall be applied from the date of announcement of it on the Site.